We need to hold personal information about you both electronically and using paper records to help us to look after your health needs, and we are responsible for their accuracy and safe-keeping. The information (“data”) that we need – such as your name, address, date of birth, contact details as well as next of kin, medical conditions and details of appointments, visits, telephone calls, your health record, treatment and medicines, test results, X-rays and any other information to enable us to care for you. Please help to keep your record up to date by informing us of any changes to your circumstances for example a change of address, contact numbers.

For further information you can access the Information Commissioner’s Office- ICO

From time to time information may be shared with others involved in your care e.g. podiatry, District Nursing, hospitals and other Health Professionals, if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private We will not share identifiable information with anyone that isn’t involved in your care unless legally required to for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for Medical Reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone, email or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.
You have a right to see your records if you wish. Please speak to one of the reception team if you would like further details. An appointment will be required. In some circumstances a fee may be payable.

The purpose of the NHS Lambeth CCG Fair Processing Notice is to inform you of the type of information (including personal information) that Lambeth Clinical Commissioning Group (CCG) holds, how that information is used, who they may share that information with, and how they keep it secure and confidential. Please click on the above for more information.

Your local NHS organisations have a duty to keep complete, accurate and up-to-date information about your health, so that you can receive the best possible care. Sometimes the people caring for you also need to share some of your information with others that are also supporting you. This could include GPs, hospital based specialists, Nurses and Health Visitors. To support this information sharing to happen more quickly and to improve the care you receive, the Local Care Record will join-up your care records from your local hospital organisations (Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts) with GP practice information through existing computer systems.

Some of your data is automatically copied to the Shared Care Summary Record. You would have been asked to opt in or out when you registered with us. If you wish to reconsider or do not consider that you have opted in or out, you may contact our practice reception team to discuss further and appropriate action will be taken. A Summary Care Record is an electronic record containing key health information, which can be made available to NHS healthcare staff caring for you in an emergency or when your GP practice is closed.
We share information when the law requires us to do so, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

We encourage patients to sign up to online services (Patients Access) where you can also access your medical records. Please speak to our reception for further details and details of how to sign up. You can also phone the Summary Care Record information line on 0300 123 3020 or visit the website

Don’t want to share?

All our patients can also choose not to share their information for research purposes. For more information and how to opt out of data collection please visit here.

The Clapham Family Practice has a legal duty to tell patients and staff how we use their personal information.  NHS Privacy Notice