• If Out of Hours Medical Advice is required, please use the NHS 111 online service. Or, call 111 if you’re unable to get help online. Details of our Out of Hours Service is available on the practice number of 020 3474 6070

  • The GP Annual Survey ordinarily takes place at this time of year.  We sincerely believe that patients who are happy often do no feel the need to feed back quite as strongly as those who are not. We would encourage all of our patients who are happy with our services to also add their voice. 

Clapham Family Practice Mission Statement

Treat you with courtesy and respect at all times, irrespective of your Ethnic Origin, Religious Beliefs, Sexuality, Gender or nature of health issue.

Provide you with advice and treatment in a timely manner

Work in partnership with you, the patient

Help you make decisions about your health by treating you with respect

Discuss available treatments and refer you on to other experts if necessary

Act as your advocate and guide through health care services

Maintain confidentiality in what we discuss and the records we keep on your behalf

Ensure all staff are easily identifiable

Keep up to date with developments in health care by continuing to learn

Advise all our patients of the system of handling complaints and suggestions

In return we ask you to:

Keep your appointment and / or let us know as soon as is possible if you cannot attend

Be nice to our staff. They do their best for you and respond very well to

“Please” and “Thank You”

Be patient if we run late, there is always a good reason

Inform us of any change of address or telephone number

Be responsible for ordering your repeat medication by giving the required 48 hours to allow this to be processed

Let us know if you have any suggestions or cause for complaint as soon as is possible

Let us know when we have done well

Our team will try to provide the best care we can for all our patients. Occasionally patients react to stressful situations with anger and we try to be as understanding as possible.