• If Out of Hours Medical Advice is required, please use the NHS 111 online service. Or, call 111 if you’re unable to get help online. Details of our Out of Hours Service is available on the practice number of 020 3474 6070

  • The GP Annual Survey ordinarily takes place at this time of year.  We sincerely believe that patients who are happy often do no feel the need to feed back quite as strongly as those who are not. We would encourage all of our patients who are happy with our services to also add their voice. 

Access Medical Records

There are three ways to access your medical records.

  • 1. Online - Patient Access (advanced feature)

    To access your medical records on your electronic device you must already be registered for Patient Access. To authorise this additional feature, please submit the form below.   Once completed please attend the surgery three working days later,  to verify and sign the document with two forms of identification:

    1. Photo ID – Driving license or Passport
    2. Proof of address – Bank statement, Utility or Council tax bill and must be dated within the last three months

    A GP will need to review your request.  Once this has been authorised by the GP, you will have access to your medical record on the NHS App.

    Application for Online Access to My Medical Records

  • 2. Review your medical records at Clapham Family Practice

    You may wish to review your medical records at the practice.  Please submit a request by selicb.claphamfamily@nhs.net or letter to the practice containing your full name; date of birth; home address; and contact number.  You will be allocated a 20 minute appointment slot to review your records. Appointment details must be confirmed with Reception Manager.

  • 3. Request a copy of your medical records

    Please submit a request by email or letter to the practice containing your full name; date of birth; home address; and contact number.

    Please  state which type of records you require:

    –  copy of your full medical records (this contains both current and past records records from previous surgeries)

    –  a copy of your electronic records ( this usually only contains the record since your registration at Clapham Family Practice)

    –  please specify a period of time if you do not require the whole record

    Please note we aim to prepare a copy of medical records within 30 days (in compliance to GDPR), however this may be delayed during the current pandemic.

    Once your medical records are ready we will email you via a secure email tool called Egress, for which you will have to register. The email will contain a secure code and link which will direct you to a copy of your medical records. Egress allows us to send confidential information securely.